The outbreak of Covid-19 has changed the world and is continue to bring a significant effect on our everyday life. It has fast-tracked consumer behavior towards online shopping and has managed to get an impact on the decision-making processes.
The ability to trigger the swift shift towards the digital world has also affected many retail businesses to modify their policies to stay afloat in the new normal.
Impact on Online Shopping in Pakistan
If we talk about any online store in Pakistan, it is more likely to be getting more responses than any physical one. Almost every business is changing its course of operations and taking almost everything digital. It is the only sensible way of keeping the company alive.
They are making strategies to attract customers and increase their traffic to make higher possibilities of gaining more revenues. With that, they are also encouraging people to buy online rather than stopping at their stores.
Safety Is Becoming a Priority with Shopping
As the shift in online shopping is gaining its hype, many people are becoming comfortable shopping online. It not only helps them in staying safe and away from the deadly virus, but they also realize that this process requires less effort.
Despite having PPE at their corner, people still believe in narrowing their exposure to the gatherings and avoid any human contact.
A platform such as Getnow, iShopping & Buyoye are more reliable as their delivery persons are using all precautions for the safety of customers and during products delivery process. It is only time when people are keeping their family’s safety above all.
Retailers Are Changing Their Policies after Covid-19
As we have mentioned, it is about when businesses have to overlook their policies and adjust according to it. Many have changed the way they conduct operations and interact with their customers.
Starting with the sales seasons, that is pushing back up with new waves of going digital. Every retailer is now focusing on presenting compelling sales offers and discount options to the customers. With Black Friday, everyone is coming up with various options for the customers, and the competition has increased with everyone turning towards starting online stores.
Even with the new year’s sales, retailers are managing to bring their A-game forwards every step of the way. BOPIS or BOPUS (Buy online, pick up in-store) are more followed and changing how they offer their services.
Covid-19 Impact on Consumer Shopping Behavior
Customers are now making changes in their buying behavior as well. It has been observed that there is an increase in the purchases of necessities. These items of necessities typically include household supplies and medical equipment.
Bulk buying is also seen to practice more among the customers, and they prefer to buy things one time in a month instead of going out again and again. There are several product categories, such as health-minded products, that are seen believed more than ever before.
Conclusion
Our analysis of Covid-19 impacting online shopping concludes that everything has been affected by the pandemic. Whether it is the behavioral changes of consumers or the operational modification conducted by businesses, everyone plays their part in adjusting to the new normal.
